FAQ

Simply add the items you want to your cart, then follow the checkout steps. You can place an order with or without creating an account.

No, you don't have to create an account; you can place an order as a guest. However, creating an account makes it easier to track your orders and find your invoices. If you don't create a customer account, you'll find all the information about your order in the emails sent to the email address you provided.

Orders are processed quickly. If you wish to change or cancel an order, please contact our customer service team as soon as possible at ecommerce@laquincaillerie.com. Once the order has been shipped, changes can no longer be made.

If your order has not yet been shipped, we may be able to accommodate a change.
Please contact our customer service team as soon as possible at ecommerce@laquincaillerie.com and include your order number.

Yes. Architects, interior designers, craftsmen, and construction professionals can take advantage of special rates. All you need to do is create a business account and provide the required documentation.

To receive an invoice that includes your business information (company name, address, SIREN number, etc.), please provide this information when placing your order or in your customer account before confirming the order.

The information entered at the time of ordering will automatically appear on the invoice, which will be available once the order is complete.

If you have forgotten something or need to make a change, please contact our customer service department at ecommerce@laquincaillerie.com as soon as possible.

Yes, you can generate and download a quote in PDF format directly from your shopping cart.
This quote allows you to estimate the cost of your project and share it easily.

When generating the quote, you can choose to:
– download and print it,
– receive it by email.
You also have the option to add a custom reference number (optional).

No. The quote is merely an estimate and does not constitute an order.
You must place the order yourself on the website by confirming your shopping cart and completing the payment.

No. You cannot place an order automatically based on the quote.
You can place an order only by checking out your shopping cart on the website.

A “made-to-order” product is an item manufactured or sourced from our manufacturers upon request.
These products are not kept in stock at all times and require a manufacturing or sourcing lead time, which is indicated as an estimate on the product page.

We accept payments by credit card (Visa, Mastercard), Apple Pay, and bank transfer. The available payment methods are always displayed when you place an order. All of the payment options we offer are reliable and secure.

Yes. All transactions made on our website are fully secure thanks to recognized payment protocols.

Yes, you can choose to save your payment information to make future orders easier.
This information is not stored on our website; it is securely stored by your browser or by the payment service provider, using the option offered during checkout (“Save payment information for future purchases”). This feature operates independently of our system.

To remove a registered credit card, go to your customer account, then to the "Payment Methods" section. There, you can delete the associated information on your own.

The invoice is available once the order is complete.

If you've created a customer account, you can find it and download it from your customer dashboard, under the "Orders & Invoices" tab.

If you placed your order as a guest, your invoice is attached to the order confirmation email. Be sure to check both your inbox and your spam folder.

You can track the status of your order at
from your customer account under “My Orders,” at
, or via the tracking link sent by email once your order has been shipped.
You will also be notified by email at each stage of your order’s processing (confirmation, shipment, or availability).
If your order has not yet been shipped, the order details will show the estimated delivery date, which corresponds to the longest delivery time among the products in the order; the order will be shipped once it is complete.

Your order will be shipped or made available for in-store pickup once the order is complete—that is, when we have received all the products (whether in stock or on backorder). You will be notified by email at each step.

Delivery or availability times are listed on each product page, on a product-by-product basis. These times may vary depending on whether the item is in stock or must be ordered.

If all items are in stock, your order will be prepared and shipped within 2 business days or made available for in-store pickup shortly. You will receive a confirmation email.

If your order includes one or more items that are made to order, the order will be shipped or made available once it is complete, based on the longest lead time listed on the product pages. These lead times are estimates, and we will keep you informed of the order’s progress via email.

If you would like to receive your products in separate shipments, we recommend placing two separate orders:
– one order for in-stock items,
– a second order for backordered items.

This allows you to receive each order within the timeframes listed on the product pages, without having to wait for all the items to arrive.

If your order has already been confirmed and you would still like to have it shipped separately, this can be arranged upon request, subject to additional shipping charges.

To do so, please contact our customer service department by email at
ecommerce@laquincaillerie.com, specifying your order number.

Once approved, our customer service team will send you a payment link for the shipping charges.

If you would like to receive your products in separate shipments, we recommend placing separate orders (in-stock items / backordered items).
If the order has already been confirmed, separate shipping may be arranged upon request, with additional shipping charges.

Shipping is free on orders of €200 or more (including tax).
This threshold is applied automatically when placing an order and cannot be changed manually, even by a small amount.

Once the order has been shipped, delivery typically takes between 48 and 72 hours, depending on the carrier. A tracking link will be sent to you by email.

As soon as your order is shipped, you'll receive an email with a tracking link that lets you track the progress of your package.

For in-store pickup orders, when the products are in stock, they are typically ready for pickup within 24 to 48 hours after payment is confirmed.

Yes. Please wait until you receive the email confirming that your order is ready for pickup before coming in.

Pickup is available at the La Quincaillerie – Bathroom Accessories store, located at 7 Boulevard Saint-Germain, 75005 Paris.

When picking up your order, please bring your order form with you. The name used when placing the order and the order number are required to pick up your order.

Orders can be picked up Monday through Saturday, from 10 a.m. to 7 p.m. without interruption, once you have received the email confirming that your order is ready for pickup.

Pickup is available at the La Quincaillerie – Bathroom Accessories store,
, 7 Boulevard Saint-Germain, 75005 Paris.

Please bring your order form, along with the name used when placing the order and the order number, which are required for pickup.

If you selected "pick up in store" by mistake and would now like your order shipped instead, please contact our customer service team by email at ecommerce@laquincaillerie.com.

Please include the following information in your message:
– your order number,
– the desired shipping address,
– the phone number and email address to be provided to the carrier,
– your preferred payment method (bank transfer or payment link).

Once your request has been approved, our customer service team will send you the shipping cost and a payment link so you can complete the payment.

If you selected shipping by mistake and would now like to pick up your order in-store, please contact our customer service team as soon as possible by email at
or ecommerce@laquincaillerie.com, and include your order number. Once the order has been shipped, changes can no longer be made.

If shipping charges have already been paid, they will be refunded via the same payment method, provided that the order has not yet been shipped.

You will be notified by email as soon as your order is ready for pickup in-store.

Not all carriers offer delivery on a specific date. Delivery times are estimates and depend on the carrier you choose.
– If you’re going on vacation or can only be home to receive your order on specific dates, we recommend selecting delivery to a pickup location such as Colissimo Relais or Mondial Relay. This will give you more flexibility in picking up your package.
– If you’re able to come to Paris, we invite you to choose free in-store pickup. Click and Collect pickup will take place at our Bathroom Accessories store at 7 Boulevard Saint Germain, 75005 Paris. Be sure to check our opening hours and closure dates.

0 € to 100 € (including tax): A shipping fee of 9.50 € (including tax) will apply.
100 € to 200 € (including tax): A shipping fee of 12 € (including tax) will apply.
For orders over 200 € (including tax), shipping is free.

0 € to 100 € (including tax): A shipping fee of 9.50 € (including tax) will apply.
100 € to 200 € (including tax): A shipping fee of 14 € (including tax) will apply.
For orders over 200 € (including tax), shipping is free.

0 € to 100 € (including tax): A shipping fee of 7.50 € (including tax) will be charged.
100 € to 200 € (including tax): A shipping fee of 12 € (including tax) will be charged.
For orders over 200 € (including tax), shipping is free.

€0 to €100 (including tax): A shipping fee of €5.50 (including tax) will apply.
€100 to €200 (including tax): A shipping fee of €9 (including tax) will apply.
For orders over €200 (including tax), shipping is free.

When your order is ready, you will receive a confirmation email at the address you provided when placing your order.

Pickup is available exclusively at the store:
La Quincaillerie – Bathroom Accessories
7 Boulevard Saint-Germain, 75005 Paris

When you visit the store, please bring the following:

– your purchase order,

– the name used when placing the order,

– the order number (required for pickup).

€0 to €200 (including tax): A shipping fee of €15 (including tax) will apply.
€200 to €400 (including tax): A shipping fee of €23 (including tax) will apply.
For orders over €400 (including tax), shipping is free.

0€ to 200€ (including tax): A shipping fee of 12€ (including tax) will apply.
200€ to 400€ (including tax): A shipping fee of 20€ (including tax) will apply.
For orders over 400€ (including tax), shipping is free.

In-store pickup is also available for orders from the Eurozone, under the same conditions as for mainland France.

For all delivery requests outside the eurozone, orders must be placed directly through our stores.

Shipping costs are calculated on a case-by-case basis, depending on the destination and the size of the order.
It is not possible to place an order through the website for this type of shipment.

Store contact: info@laquincaillerie.com

For any order placed on our website, you have 14 business days from the date you receive your order to request a return, with the exception of special orders.

Return requests must be submitted via email to the following address:
ecommerce@laquincaillerie.com

Products eligible for return must be new, uninstalled, in perfect condition, and in their original packaging.

Products may be returned:
– in person at the La Quincaillerie – Bathroom Accessories store at 7 Boulevard Saint-Germain, 75005 Paris;
– or by mail to the following address: La Quincaillerie – Returns Department, 7 Boulevard Saint-Germain, 75005 Paris.

If you change your mind, you are responsible for the return shipping costs.

Some orders placed on our website are for made-to-order products, which are manufactured on demand by our manufacturers or in large quantities. These products are considered special orders and cannot be returned, exchanged, or refunded.

If your order contains one or more of the following products:
– our e-commerce department will contact you by email in advance;
– we will inform you that the order is firm and final for these products;
– and we will ask you for written confirmation before beginning production or placing the order with the manufacturer.
Without your confirmation, the order is not finalized.

A product may be considered a special order in the following cases:
– it is made to order by our manufacturer (door handles, window handles, colored porcelain products, etc.)
– the note “made to order – non-returnable” is indicated on the product page,
– the order is for a large quantity requiring specific manufacturing or sourcing.
If you have any questions, please contact our customer service team by email at ecommerce@laquincaillerie.com.

Once your return has been received and inspected by our team, the refund will be processed if the return conditions are met (eligible product, in good condition, original packaging).

Refunds are issued exclusively as refunds, using the same payment method used when placing the order.
We do not offer store credit for orders placed on the website.

Refunds are generally processed within 7 to 14 business days after our team receives and approves the return.
This timeframe may vary depending on the bank.

If you return an item because you've changed your mind, the original shipping costs and return shipping costs will not be refunded.

In the event of an error on our part or a defective product, our customer service department will provide you with details regarding the refund process.

A confirmation will be sent to you by email as soon as the refund is processed.

No, we do not offer store credit on our website.
In accordance with our policy, any approved return results in a refund, which is issued via the same payment method used when placing the order.

No. Refunds are issued only as cash refunds; no store credit can be issued.

First, please check your customer account to see the estimated delivery date.

If this date has passed, please:
contact our customer service team at ecommerce@laquincaillerie.com, providing your order number,
or submit a request through our customer service page: https://www.laquincaillerie.com/service-client-sav/

If your package is damaged, please be sure to file a claim with the carrier. Then, please submit a request through our customer service page:
https://www.laquincaillerie.com/service-client-sav/
or by email at ecommerce@laquincaillerie.com.

Please email the following to
: photos of the outside of the package with the label visible; and to
: photos of the inside of the package and the products.

If an item is missing, please follow the same procedure as for a damaged package.

Submit your request via:
https://www.laquincaillerie.com/service-client-sav/
or by email to ecommerce@laquincaillerie.com, attaching:
– photos of the outside of the package with the label visible,
– photos of the inside of the package and the contents received.

If the products you received do not match your order, please contact our customer service department. Submit your request via:
, https://www.laquincaillerie.com/service-client-sav/,
, or by email to ecommerce@laquincaillerie.com, attaching photos of all the products you received.

Yes, all of our products are covered by the statutory warranty of conformity and the warranty against hidden defects, in accordance with applicable law.

If you notice a defect or malfunction, please contact our customer service team at ecommerce@laquincaillerie.com or through our customer service page:
https://www.laquincaillerie.com/service-client-sav/

You can contact our customer service team at
—via the contact form available on our website,
—or by email at ecommerce@laquincaillerie.com.
Our team will respond as soon as possible, Monday through Friday from 9 a.m. to 5 p.m.

The delivery times listed are estimates. In the vast majority of cases, they are met.
However, some products may require additional time, particularly due to constraints related to manufacturing, material procurement, or shipping.

We regularly update the delivery times listed on our product pages to provide you with information that is as reliable and transparent as possible and to ensure the best shopping experience.

Certain times of the year, particularly the Christmas and summer breaks, may result in additional lead times for made-to-order products. During these periods, many manufacturers and factories temporarily close, which can cause manufacturing and delivery delays of several weeks.

The lead times listed on the product pages are estimates and may change based on information provided by our manufacturers. We therefore recommend that you place your orders well in advance, especially for projects with tight deadlines.

Yes. Unless otherwise specified on the product page, all of our handles and accessories come with the mounting hardware needed for installation:
– Door handles come with a 6 mm or 7 mm square spindle, depending on the model, as well as the appropriate mounting screws.
– Furniture handles and knobs generally come with standard M4 screws (4 mm diameter, 25 mm length).
– Coat hooks come with “pigtail” screws, suitable for wall mounting.

For any specific configuration or special support requirements, we recommend that you review the information provided on the product page or contact our customer service department before installation.

No, locks are not included with our door handles for mortise or rim locks. To install them, we recommend contacting a locksmith. Our door handles are then mounted on the door to frame the lock mechanism (mortise or rim lock). Almost all of our door handles come with L- and Y-shaped key escutcheons and a locking/unlocking system for bathroom and toilet doors.
– However, we do sell a few models of sliding door handles with a lock. To find them, search for “lock” in our search bar.

Our products are sold individually unless otherwise stated in the product description. Terms such as “set” or “pair” indicate the number of items included in that product listing. Please feel free to contact our customer service department if you have any questions.

If you’re looking for a specific item, you can contact our physical stores to order custom products (for example: with a specific center-to-center distance or additional rosettes). The door handle store can offer you pairs of plate-mounted handles with a special center-to-center distance, individual handles—known as “half-pairs” for right- or left-opening doors—and espagnolette locks. Most products on the website are sold in pairs (with a right-hand and a left-hand handle).
La Quincaillerie does not sell screws, door hinges, switches, light fixtures, or mixer faucets individually.

There are several factors to consider when purchasing a pair of front door or exterior door handles.
– Some exterior door locks require a lift-up door handle. This mechanism involves lifting the handle upward to engage and lock the locking points of a multi-point lock. The door handle must not have a return spring ( a mechanism that returns the handle to a horizontal position).
– The finish on the door handle must be durable and suitable for outdoor use.
– The size of the plate or rosette must fit the door perfectly.
When purchasing a pair of handles for your front door or exterior doors, we recommend contacting our door handle store. Our team will provide expert advice to ensure a customized installation.

No. Store staff do not have access to orders placed on the website and cannot track, modify, or process them.

For any questions regarding an online order (tracking, changes, delivery, billing, customer service), please contact our e-commerce department exclusively at the following address:
ecommerce@laquincaillerie.com

Our e-commerce team is the only one authorized to access information regarding orders placed on the website and to provide you with an appropriate response.

No. Inventory on the e-commerce site and in the stores is managed separately.
Therefore, it’s possible for a product to be available on the website but not immediately in-store, or vice versa.

No. A product listed as in stock on the website is not necessarily available in-store, as inventory is managed separately.

To check product availability in-store, please contact the relevant store directly by email:
– Furniture Handles Store: meubles@laquincaillerie.com
– Door Handles Store: portes@laquincaillerie.com
– Bathroom Accessories and Coat Hooks Store: complements@laquincaillerie.com

Yes. A product listed as “on backorder” on the website may be in stock in-store, depending on the item and quantity.

To check product availability in-store or request a reservation, please contact the relevant store directly by email:
– Furniture Handles Store: meubles@laquincaillerie.com
– Door Handles Store: portes@laquincaillerie.com
– Bathroom Accessories and Coat Hooks Store: complements@laquincaillerie.com

No. Stores have their own inventory, and sometimes even exclusive in-store items, which may differ from the products and quantities offered online.
Therefore, a product available in-store may not appear as in stock on the website.

Tracking your order depends on the type of products you ordered:
– If your products are in stock: They are reserved for you as soon as your order is confirmed. You can then pick them up in-store according to the agreed-upon terms.
– If the products require production time or are made-to-order: An estimated delivery time is indicated on your quote. As soon as your order arrives at the store, we’ll contact you by email or phone to let you know it’s ready and so you can come pick it up.

Return policies vary depending on the type of products purchased in-store:
– In-stock products: If the products purchased in-store were in stock, you may return them within 30 days, provided they are in their original packaging and in perfect condition (with no scratches, dents, or signs of installation).
You will then be issued a store credit valid for 1 year, redeemable at all of our stores.
– Products ordered on request (made-to-order): If the products were not in stock and were specially ordered or made-to-order, they cannot be returned, exchanged, or refunded.

La Quincaillerie has three brick-and-mortar stores in Paris, each dedicated to a specific category (doors, furniture, and bathroom accessories), so we can offer you expert advice tailored to your project. The online store features most of the products available in our physical stores. 

Find addresses, hours, and event details on the page:
https://www.laquincaillerie.com/nos-boutiques/

The store La Quincaillerie Poignées de portes & poignées de fenêtres is located at 3 Boulevard Saint-Germain, 75005 Paris.
This store specializes in door handles, window handles, fixed knobs, recessed handles, door stops, and pull handles.

The store "La Quincaillerie Boutons & poignées de meubles" has moved a few doors down and, as of early January 2026, is located at 15 Boulevard Saint-Germain, 75005 Paris. It remains just a few meters from its former address at 04 Boulevard Saint-Germain.
The store specializes in furniture handles and knobs for kitchens, walk-in closets, and other furniture.

The store La Quincaillerie Patères & Accessoires de Salle de Bains is located at 7 Boulevard Saint-Germain, 75005 Paris.
It offers a selection of bathroom accessories, coat hooks, and complementary decorative items.

All of our stores are open Monday through Saturday, from 10 a.m. to 7 p.m., without a break.
They are closed on Sundays.

Our three stores are located at the following addresses:
3, 7, and 15 Boulevard Saint-Germain, 75005 Paris

– By bus: Many bus routes serve Boulevard Saint-Germain or the surrounding area: 63, 86, 87, 24, 67, 89.
– By metro: The nearest stations are: Maubert-Mutualité (Line 10) / Cardinal-Lemoine (Line 10) / Jussieu (lines 7 and 10)
– By car: We recommend parking at the Boulevard Saint-Germain parking garage, located near number 35. This parking garage is well-lit and pleasant. Recommended exit: Cardinal-Lemoine.

If you would like to contact one of our stores, here are their email addresses
– Furniture Handles Store: meubles@laquincaillerie.com
– Door Handles Store: portes@laquincaillerie.com
– Bathroom Accessories and Coat Hooks Store: complements@laquincaillerie.com

If you have a general question, please feel free to email us at: info@laquincaillerie.com

– La Quincaillerie stores (
) will be closed from August 10 through August 24, 2026, inclusive.
– The e-commerce service (
) will be closed from August 10 through August 14, 2026, inclusive.

Summer holidays may result in longer production and delivery times
for custom-ordered products.