FAQ

Simply add the desired products to your shopping cart, then follow the ordering steps. You can order with or without creating an account.

No, creating an account is not mandatory; you can place an order as a guest. However, creating an account makes it easier to track your orders and find your invoices. If you do not create a customer account, you will find all the information about your order in the emails sent to the email address you provided.

Orders are processed quickly. If you wish to modify or cancel an order, please contact our customer service department as soon as possible at ecommerce@laquincaillerie.com. Once the order has been shipped, it can no longer be modified.

If your order has not yet been shipped, we may be able to accommodate a change.
Please contact our customer service team as soon as possible at ecommerce@laquincaillerie.com and include your order number.

Yes. Architects, interior designers, craftsmen, and construction professionals can benefit from preferential terms. Simply create a professional account and provide the required supporting documents.

To receive an invoice containing your business information (company name, address, SIREN number, etc.), please enter this information when placing your order or in your customer account before confirming your order.

The information entered at the time of ordering will automatically be included on the invoice, which will be available once the order is complete.

If you forget something or need to make a change, please contact our customer service department at ecommerce@laquincaillerie.com as soon as possible.

Yes, you can generate and download a quote in PDF format directly from your shopping cart.
This quote allows you to estimate the cost of your project and share it easily.

When generating the quote, you can choose to:
– download and print it,
– receive it by email.
You also have the option to add a custom reference number (optional).

No. The quote is merely an estimate and does not constitute an order.
You must place the order yourself on the website by confirming your shopping cart and completing the payment.

No. The quote does not allow you to place an order automatically.
You can only place an order by checking out your cart on the website.

A "made-to-order" product is an item that is manufactured or sourced from our suppliers upon request.
These products are not kept in stock at all times and require a manufacturing or sourcing lead time, which is provided as an estimate on the product page.

We accept payments by credit card (Visa, Mastercard), Apple Pay, and bank transfer. The available payment methods are always indicated when you place your order. All of the payment methods offered are reliable and secure.

Yes. All transactions made on our site are completely secure thanks to recognized payment protocols.

Yes, you can choose to save your payment information to make future orders easier.
This data is not stored on our website; it is securely stored by your browser or by the payment provider, via the option offered during checkout (“Save payment information for future purchases”). This feature operates independently of our system.

To remove a saved credit card, go to your customer account, then to the Payment Methods section. There, you can delete the associated information yourself.

The invoice is available once the order is complete.

If you have created a customer account, you can find and download it from your customer area, in the "Orders & Invoices" tab.

If you placed your order as a guest, your invoice is attached to the order confirmation email. Remember to check your inbox and spam folder.

You can track the status of your order:
from your customer account, under the “My Orders” section,
or via the tracking link sent by email once your order has been shipped.
You will also be notified by email at each stage of your order’s processing (confirmation, shipment, or availability).
If your order has not yet been shipped, the order details allow you to view the estimated delivery date, which corresponds to the longest lead time of the products included in the order, as the order is shipped once it is complete.

Your order will be shipped or made available for pickup in store once the order is complete, i.e., when all products (in stock or on order) have been received by us. You will be notified by email at each stage.

Delivery or availability times are indicated on each product page, product by product. These times may vary depending on whether the item is in stock or on order.

If all products are in stock, your order will be prepared and shipped within 2 business days or made available for quick pickup in store. You will receive a confirmation email.

If your order includes one or more products that need to be ordered, the order will be shipped or made available once it is complete, based on the longest delivery time indicated on the product pages. Delivery times are estimates, and we will keep you informed of the progress by email.

If you would like to receive your items in separate shipments, we recommend placing two separate orders:
– one order for items in stock,
– a second order for backordered items.

This allows you to receive each order according to the delivery times indicated on the product sheets, without having to wait for all items to arrive.

If your order has already been confirmed and you still wish to have separate shipments, this can be arranged upon request, subject to additional shipping costs.

To do so, please contact our customer service team by email at
or ecommerce@laquincaillerie.com, and include your order number.

After validation, a payment link corresponding to the shipping costs will be sent to you by our customer service department.

If you would like to receive your items in separate shipments, we recommend placing separate orders (in-stock items / back-ordered items).
If the order has already been confirmed, we can consider shipping the items separately upon request, subject to additional shipping charges.

Free shipping is available on orders of €200 or more (including tax).
This threshold is applied automatically when placing an order and cannot be changed manually, even by a small amount.

From the time of shipment, delivery usually takes between 48 and 72 hours, depending on the carrier. A tracking link will be sent to you by email.

As soon as your order is shipped, you will receive an email containing a tracking link allowing you to track the delivery of your package.

For orders picked up in store, when products are in stock, they are generally available for collection between 24 and 48 hours after payment has been confirmed.

Yes. Please wait until you receive the email confirming that your order is ready before coming to pick it up.

Pickup is at La Quincaillerie – Bathroom Accessories, located at 7 Boulevard Saint-Germain, 75005 Paris.

When picking up your order, please bring your order form with you. The name used when placing the order and the order number are required to collect your order.

Orders can be picked up Monday through Saturday, from 10 a.m. to 7 p.m. without interruption, once you have received the email confirming that your order is ready.

Pickup is available at La Quincaillerie – Bathroom Accessories,
, 7 Boulevard Saint-Germain, 75005 Paris.

Please bring your order form, along with the name used when placing the order and the order number, which are essential for collection.

If you have selected in-store pickup by mistake and would like to have your order shipped instead, please contact our customer service department by email at ecommerce@laquincaillerie.com.

Please include the following information in your message:
– your order number,
– your preferred shipping address,
– the phone number and email address to provide to the carrier,
– your preferred payment method (bank transfer or payment link).

Once your request has been approved, our customer service department will send you the shipping costs and a payment link to proceed with payment.

If you selected shipping by mistake and would now prefer to pick up your order in-store, please contact our customer service team as soon as possible by email at
or ecommerce@laquincaillerie.com, and include your order number. Once the order has been shipped, changes can no longer be made.

If delivery charges have already been paid, these will be refunded using the same payment method, provided that the order has not yet been shipped.

You will be notified by email as soon as your order is available for pickup in store.

€0 to €100 (including tax): A shipping fee of €9.50 (including tax) will apply.
€100 to €200 (including tax): A shipping fee of €12 (including tax) will apply.
For orders over €200 (including tax), shipping is free.

€0 to €100 (including tax): A shipping fee of €9.50 (including tax) will apply.
€100 to €200 (including tax): A shipping fee of €14 (including tax) will apply.
For orders over €200 (including tax), shipping is free.

€0 to €100 (including tax): A shipping fee of €7.50 (including tax) will apply.
€100 to €200 (including tax): A shipping fee of €12 (including tax) will apply.
For orders over €200 (including tax), shipping is free.

€0 to €100 (including tax): A shipping fee of €5.50 (including tax) will apply.
€100 to €200 (including tax): A shipping fee of €9 (including tax) will apply.
For orders over €200 (including tax), shipping is free.

When your order is ready, you will receive a confirmation email at the address you provided when placing your order.

Pickup is available exclusively at the store:
La Quincaillerie – Bathroom Accessories
7 Boulevard Saint-Germain, 75005 Paris

When visiting our store, please bring the following with you:

– your purchase order,

– the name used when placing the order,

– the order number (required for pickup).

€0 to €200 (including tax): A shipping fee of €15 (including tax) will apply.
€200 to €400 (including tax): A shipping fee of €23 (including tax) will apply.
For orders over €400 (including tax), shipping is free.

€0 to €200 (including tax): A shipping fee of €12 (including tax) will apply.
€200 to €400 (including tax): A shipping fee of €20 (including tax) will apply.
For orders over €400 (including tax), shipping is free.

In-store pickup is also available for orders within the eurozone, under the same conditions as for mainland France.

For all delivery requests outside the euro zone, orders must be placed directly with our stores.

Shipping costs are calculated on a case-by-case basis, depending on the destination and the size of the order.
It is not possible to place an order via the website for this type of shipment.

Store contact: info@laquincaillerie.com

For all orders placed on our website, you have 14 business days from receipt of your order to request a return, with the exception of special orders.

Return requests must be submitted via email to:
ecommerce@laquincaillerie.com

Products eligible for return must be new, unused, in perfect condition, and in their original packaging.

Products may be returned:
– in person at the La Quincaillerie – Bathroom Accessories store at 7 Boulevard Saint-Germain, 75005 Paris;
– or by mail to the following address: La Quincaillerie – Returns Department, 7 Boulevard Saint-Germain, 75005 Paris.

If you change your mind, you are responsible for the return shipping costs.

Some orders placed on our website are for products that are made to order by our manufacturers or in large quantities. These products are considered special orders and cannot be returned, exchanged, or refunded.

If your order includes one or more of the following products:
– our e-commerce team will contact you by email in advance;
– we will inform you that the order is firm and final for these products;
– and we will ask you for written confirmation before beginning production or placing the order with the manufacturer.
Without your confirmation, the order is not finalized.

A product may be considered a special order in the following cases:
– it is made to order by our manufacturer (door handles, window handles, colored porcelain products, etc.)
– the note “made to order – non-returnable” is indicated on the product page,
– the order involves a large quantity requiring specific manufacturing or sourcing.
If you have any questions, please contact our customer service team by email at ecommerce@laquincaillerie.com.

Once your return has been received and checked by our teams, the refund will be processed if the return conditions are met (eligible product, in good condition, original packaging).

Refunds are issued exclusively as a refund, using the same payment method used at the time of purchase.
We do not offer store credit for orders placed on the website.

Refunds are typically processed within 7 to 14 business days after our team receives and approves the return.
This timeframe may vary depending on the bank.

In the event of a return due to a change of mind, the initial delivery costs and return costs will not be refunded.

In the event of an error on our part or a defective product, our customer service department will provide you with details of the refund procedure.

A confirmation will be sent to you by email as soon as the refund has been processed.

No, we do not offer store credit on our website.
In accordance with our policy, all approved returns result in a refund, which is issued via the payment method used at the time of purchase.

No. Refunds are only made in the form of a refund; no credit notes can be issued.

First, we invite you to check the estimated delivery date in your customer account.

If this date has passed, please:
contact our customer service team at ecommerce@laquincaillerie.com, providing your order number,
or submit a request via our customer service page: https://www.laquincaillerie.com/service-client-sav/

If your package is damaged, please be sure to file a claim with the carrier. Then, please submit a request via our Customer Service page:
https://www.laquincaillerie.com/service-client-sav/
or by email to ecommerce@laquincaillerie.com.

Please send the following to:
– photos of the outside of the package with the label clearly visible,
– photos of the inside of the package and the products

If a product is missing, please follow the same procedure as for a damaged package.

Submit your request via:
https://www.laquincaillerie.com/service-client-sav/
or by email to ecommerce@laquincaillerie.com, attaching:
– photos of the outside of the package with the label visible,
– photos of the inside of the package and the contents received.

If the items you received do not match your order, please contact our customer service team. Submit your request via:
, https://www.laquincaillerie.com/service-client-sav/,
, or by email to ecommerce@laquincaillerie.com, attaching photos of all the items you received.

Yes, all of our products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with current legislation.

If you notice a defect or malfunction, please contact our customer service team at ecommerce@laquincaillerie.com or through our customer service page:
https://www.laquincaillerie.com/service-client-sav/

You can contact our customer service team at:
– via the contact form available on our website,
– or by email at ecommerce@laquincaillerie.com.
Our team will respond as soon as possible, Monday through Friday from 9 a.m. to 5 p.m.

The delivery times listed are estimates. In the vast majority of cases, these times are met.
However, some products may require additional time, particularly due to constraints related to manufacturing, material sourcing, or shipping.

We regularly update the delivery times shown on product pages to provide you with information that is as reliable and transparent as possible and to guarantee you the best shopping experience.

Certain times of the year, such as the Christmas and summer holidays, can result in additional delays for products ordered. During these periods, many manufacturers and factories temporarily close, which can cause manufacturing and delivery delays of several weeks.

The delivery times indicated on the product sheets are estimates and may vary depending on the information provided by our manufacturers. We therefore recommend that you place your orders in advance, especially for projects with tight deadlines.

Yes. Unless otherwise specified on the product page, all of our handles and accessories come with the mounting hardware needed for installation:
– Door handles are supplied with a 6 mm or 7 mm square spindle (depending on the model), as well as the appropriate mounting screws.
– Furniture handles and knobs generally come with standard M4 screws (4 mm diameter, 25 mm length).
– Coat hooks are supplied with “pigtail” mounting screws, suitable for wall installation.

For any specific configuration or particular support, we recommend that you check the information provided on the product sheet or contact our customer service department before installation.

No. Store teams do not have visibility of orders placed on the website and cannot intervene in their tracking, modification, or processing.

For any questions regarding an online order (tracking, changes, delivery, billing, customer service), please contact our e-commerce department exclusively at the following address:
ecommerce@laquincaillerie.com

Our e-commerce team is the only team authorized to access information relating to orders placed on the website and to provide you with an appropriate response.

No. Inventory on the e-commerce site and in the stores is managed separately.
Therefore, it is possible that a product may be available on the website but not immediately in-store, or vice versa.

No. A product listed as in stock on the website is not necessarily available in store, as stock is managed separately.

To check product availability in-store, please contact the relevant store directly by email:
– Furniture Handles Store: meubles@laquincaillerie.com
– Door Handles Store: portes@laquincaillerie.com
– Bathroom Accessories and Coat Hooks Store: complements@laquincaillerie.com

Yes. A product listed as "on order" on the website may be available in stock in stores, depending on the item and quantity.

To check product availability in-store or request a reservation, please contact the relevant store directly by email:
– Furniture Handles Store: meubles@laquincaillerie.com
– Door Handles Store: portes@laquincaillerie.com
– Bathroom Accessories and Coat Hooks Store: complements@laquincaillerie.com

No. Stores maintain their own inventory, and sometimes even carry exclusive in-store items, which may differ from the products and quantities available online.
Therefore, a product available in-store may not appear as in stock on the website.

Order tracking depends on the type of products you’ve ordered:
– If your products are in stock: They are reserved for you as soon as your order is confirmed. You can then pick them up in-store according to the agreed-upon terms.
– If the products require manufacturing time or are made-to-order: An estimated delivery time is indicated on your quote. As soon as your order arrives in-store, we will contact you by email or phone to let you know it’s ready and so you can come pick it up.

Return policies vary depending on the type of products purchased in-store:
– In-stock products: If the products purchased in-store were in stock, you may return them within 30 days, provided they are in their original packaging and in perfect condition (free of scratches, dents, or signs of use).
A store credit valid for 1 year, redeemable in all our stores, will then be issued to you.
– Products ordered on request (made-to-order): If the products were not in stock and were specially ordered or made-to-order, they cannot be returned, exchanged, or refunded.

La Quincaillerie has three physical stores in Paris, each dedicated to a specific area (doors, furniture, and bathroom accessories), in order to offer you specialized advice tailored to your project. The online store carries most of the products available in the stores. 

Find addresses, hours, and event details on the page:
https://www.laquincaillerie.com/nos-boutiques/

La Quincaillerie – Door & Window Handles is temporarily relocating for a few months at the start of 2026 and will be located at: 4 Boulevard Saint-Germain – 75005 Paris (instead of 3 Boulevard Saint-Germain). Don’t worry—it’s just the store across the street! 😉
The store specializes in door handles, window handles, fixed knobs, recessed handles, door stops, and pull handles.

The store La Quincaillerie – Furniture Knobs & Handles has moved a few doors down and has been located at 15 Boulevard Saint-Germain – 75005 Paris since early January 2026. It remains just a few meters from its former address at 4 Boulevard Saint-Germain.
It specializes in furniture handles and knobs for kitchens, walk-in closets, and other furniture.

The store La Quincaillerie – Coat Hooks & Bathroom Accessories is located at:
7 Boulevard Saint-Germain – 75005 Paris.
It offers a selection of bathroom accessories, coat hooks, and complementary decorative items.

All of our stores are open Monday through Saturday from 10 a.m. to 7 p.m. without a break.
They are closed on Sundays.

Our three stores are located at the following addresses:
4, 7, and 15 Boulevard Saint-Germain – 75005 Paris

– By bus: Many bus lines serve Boulevard Saint-Germain or the surrounding area: 63, 86, 87, 24, 67, 89.
– By metro: The nearest stations are: Maubert – Mutualité (Line 10) / Cardinal-Lemoine (Line 10) / Jussieu (lines 7 and 10)
– By car: We recommend parking at the Boulevard Saint-Germain parking garage, located near number 35. This parking garage is well-lit and pleasant. Recommended exit: Cardinal-Lemoine.