Customer Service – After-Sales Service

Any order placed on our website will be shipped or made available for pickup as soon as we receive all the products. We will notify you by email when your order has been shipped or is ready for pickup at the store.

– If all of your products are in stock:They will be shipped or made available very quickly. You will be notified by email.

– If your products are out of stock: Please refer to the estimated delivery time listed in the product descriptions or on your order form, and allow a few extra days for your package to arrive or be made available for pickup. We will keep you informed at every step.

Packages are shipped within 2 business days when all items are in stock.

Once your order has been shipped, please allow 48 to 72 hours for delivery. You will receive a tracking link via email so you can track your package.

In-store pickup orders are ready for pickup within 24 to 48 hours after your payment is processed, provided the items are in stock.

You will receive an email notifying you that your order has been ready for pickup at our La Quincaillerie store at 7 Boulevard Saint Germain, 75005 Paris. Please bring your order confirmation with you when you visit the store; you will need to present it to pick up your order.